Privacy policy.
Privacy Policy for Welcome to the Jungle
Effective Date: 1st April 2025
Welcome to the Jungle is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our soft play centre, use our website, or interact with us in other ways.
1. Information We Collect
We may collect the following types of personal information:
· Personal Identification Information: When you book a session, or contact us, we may collect personal details such as your name, email address, phone number, child’s name and age, and payment information.
· Visitor Information: When you visit our website or soft play centre, we may collect non-personal information such as browsing data, device information, IP addresses, and information related to your interaction with our website (cookies, etc.).
· Health and Safety Information: We may collect specific information about your child’s health and safety needs, such as allergies, special needs, or any other information necessary to ensure the safety of your child during their visit.
2. How We Use Your Information
We use the information we collect for the following purposes:
· Booking and Reservations: To process your bookings and reservations for soft play sessions or events.
· Customer Communication: To send booking confirmations, reminders, updates about our services, and respond to inquiries or concerns.
· Improvement of Services: To improve the experience at our soft play centre, such as through feedback requests or analysing trends.
· Health and Safety: To ensure the safety of all children and staff, and to comply with relevant safety regulations.
· Marketing: If you have opted in, we may send promotional material or updates regarding our special offers, events, or discounts.
3. How We Protect Your Information
We use industry-standard security measures to protect the personal information we collect. These measures include:
· Data Encryption: Secure communication for payments and sensitive information.
· Access Control: Limiting access to personal information to authorized personnel only.
· Regular Audits: We conduct regular security audits to ensure our practices align with industry standards.
While we take every effort to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with third-party service providers who help us operate our business, such as payment processors, email services, or marketing agencies. These third parties are required to protect your data in accordance with this Privacy Policy.
We may also disclose your information if required by law or in response to a legal request, such as a court order.
5. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience on our website, gather statistical data, and provide personalized content. Cookies are small text files stored on your device that allow us to recognize you and provide customized services.
You can choose to disable cookies through your browser settings, but doing so may affect the functionality of our website.
6. Your Rights and Choices
· Access to Information: You have the right to request access to the personal information we hold about you.
· Correction and Deletion: You may request to update or delete your personal information. Please note that some information may be retained for legal or operational reasons.
· Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or contacting us directly.
7. Children's Privacy
Our soft play centre is designed for children, and we may collect personal information related to children (such as name, age, and health/safety details). We do not knowingly collect personal information from children under the age of 13 without the consent of a parent or guardian.
If you believe that we have inadvertently collected information from a child without consent, please contact us immediately, and we will take steps to delete the information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Welcome to the Jungle Unit 5E, Church end, Industrial estate
Little Hadham
Ware, SG11 2DY